Privacy and diagnostics
Send feedback, report a bug and manage optional diagnostics.
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When to use it
Read this before using camera modes, preparing a diagnostic report or choosing to share technical errors. Help itself does not record diagnostics, ask for camera access or send reports.
Steps
Camera access is requested by scanning or spatial modes. Camera-free target editing, Help and downloaded result review do not need it. Showing the AR camera does not automatically record or upload its feed.
On iPhone or Mac, open Help and choose Send feedback or Report a bug. Write what happened and choose Send. Your email is optional.
Bug reports include error details. Use Include error details to change this, or Preview error details to see them. General feedback includes basic app information and leaves recent details off. On Mac, the preview expands inside the message window. Reading it does not change Include error details. Cancel closes the message without sending it.
Roboty retries delivery quietly when a connection is available. You do not need to manage saved messages.
Extended recording and Sentry remain under Diagnostics. Record for 15 minutes collects more technical events. Share errors with Roboty via Sentry is a separate timed setting.
On the website, use Contact for feedback or choose Report a bug in the site footer. To correct a guide, choose Suggest a correction beneath the article. Contact keeps the article link in your message and does not include technical diagnostics.
The public website and Roboty Guide use Google Analytics cookies to understand visits and navigation. Google Analytics loads automatically after the page loads. Choose Turn off analytics under Website analytics on Privacy to stop future measurement in this browser. You can turn it on again there. This is separate from diagnostics, private experiments and native app activity.
What to expect
A small recent-action summary and the latest structured application failure are kept locally for up to seven days. Sending a message delivers its selected app details to Roboty’s support inbox. Extended local reports stay on the device unless you export or share them. Technical reports exclude camera images, audio, room geometry, drafts and credentials. Error sharing sends new scrubbed technical errors and supported crash/hang details during its consent period. It does not upload previously recorded local history.
If something goes wrong
A message can be sent even when detailed diagnostics or the selected Mac are unavailable. Extended recording cannot reconstruct activity from before it was enabled. Reproduce a problem only within its normal operating permissions. Do not start a simulation just to read Help.
Sharing expires after 15 minutes. Turning it off cancels pending sends and discards unsent SDK reports. Already sent reports cannot be recalled.
If report preparation fails, check device storage. Delete local diagnostics removes local diagnostic records without changing workspace or pairing. Inspect reports before disclosure, including copied connection details.
Optional browser evidence
Browser experiments work with research and training off. Public sharing is a separate explicit disclosure and never research consent. The optional contribution controls apply only to future eligible synthetic evidence in this browser. Training and longer reviewed dataset retention have separate choices. Enabling them later never upgrades old captures. Ordinary page activity, free text, media and private-world geometry are excluded from the automatic path.
Use Stop future uploads, Withdraw prior research permission, Withdraw prior training permission, Delete selected contributed records or Delete all. A management request without acknowledgment remains pending and retries when online. It is not a confirmed server deletion. Keep the private management receipt for recovery. It is a key for managing those contributions, so anyone holding it can exercise its rights. Browser saving and recovery explains how it differs from a shareable experiment file. Local experiments and unrelated public shares remain separate. Live collection is inactive pending the actual operator, jurisdiction, minors, processor and retention review. Read Privacy and contribution terms.
Your own operating agent
Public Help and Markdown do not expose your experiments. An operating agent is separate: review which records it can read and which client, model provider or host receives them before allowing transmission. A local client may forward received information to its own service. Revoking access blocks future access, not copies it already received. See Privacy and Connect your own agent.
Private records
Targets, questions, recordings, datasets, calibration and credentials are not consent to publish or upload. Camera recording, dataset capture, export and cloud disclosure retain separate explicit permissions. Removing downloads is different from removing pairing or deleting Mac records.
Terms and privacy
Read Terms of Use, Privacy and Contribution terms. Mac and iPhone Help keep a bundled copy available offline, with its version shown. The current online version may be newer than an installed app's copy.
When an effective agreement is presented, choose Agree and use Roboty only after reviewing it. Opening a document or leaving the notice does not agree. Agreement stays local and does not turn on diagnostics, research, training or provider sharing. It never starts a pending operation. Existing records, export, privacy withdrawal, recovery and Stop remain available.
Experiment workspaces, installed apps and beta applications are for people in the United States, age 13 or older. Minors need parent or guardian agreement and supervision. Public educational reading remains available for younger learners. Do not submit personal information about a child under 13 through a software or sharing feature. The initial physical-robot path separately requires a present adult operator and excludes children operating the robot.
Optional iCloud library
When available and explicitly enabled, iCloud sync stores supported saved personal content in your private Apple Account. It is off by default and can be enabled in compatible builds. Large private recordings and datasets need separate selection. Credentials, pairing, local calibration and execution permissions stay local. Turning sync off keeps local work and does not delete the cloud copy. An account change pauses sync and keeps the previous library separate. Read iCloud sync before enabling it. This choice does not permit public sharing, research or model disclosure.
Page tools
Read as Markdown for copying or use with an AI agent.